đ Terms & Conditions
Last Updated: November 10, 2025
Effective Date: November 10, 2025
1. About Us
This website is operated by Vinylbothsides Limited Trading As Piko Bello ("we", "us", "our"), a restaurant located at 19 West High Street, Crieff, PH7 4AU, Scotland, United Kingdom. You can contact us by telephone at 07549 105 766 or by email through our contact form.
2. Acceptance of Terms
By accessing and placing an order with Piko Bello through this website, you confirm that you are in agreement with and bound by the terms and conditions contained below. These terms apply to the entire website and any email or other type of communication between you and Piko Bello.
3. Age Restriction
You must be at least 18 years old to place an order on this website. By placing an order, you warrant that you are at least 18 years of age.
4. Orders and Payment
4.1 Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion. If we are unable to fulfill your order, we will notify you as soon as possible.
4.2 Prices: All prices are in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. The price charged will be the price displayed at the time you place your order.
4.3 Payment: Payment must be made in full at the time of ordering via our secure payment gateway. We accept Visa, Mastercard, American Express, and Discover. Payment is processed by our payment service provider, and we do not store your card details.
4.4 Order Confirmation: Once your order is placed, you will receive an order confirmation with your order number. This does not constitute acceptance of your order. Acceptance occurs when we begin preparing your order.
5. Delivery and Collection
5.1 Delivery Areas: We deliver to postcodes PH5, PH6, and PH7 only. Delivery charges vary by postcode and will be displayed during checkout.
5.2 Delivery Times: Estimated delivery times are provided as guidance only and are not guaranteed. We will make reasonable efforts to deliver within the estimated time, but we are not liable for any delays.
5.3 Collection: Collection orders must be collected from our restaurant at 19 West High Street, Crieff, PH7 4AU during our opening hours (Wednesday-Sunday, 4:00 PM - 10:00 PM). Please have your order number ready.
5.4 Failed Delivery: If we are unable to deliver your order due to incorrect address details, unavailability at the delivery address, or refusal to accept delivery, we reserve the right to charge you for the full cost of the order and any delivery charges incurred.
6. Cancellations and Refunds
6.1 Your Cancellation Rights: Under the Consumer Contracts Regulations 2013, you do not have the right to cancel orders for perishable goods (food) once preparation has begun. If you wish to cancel your order, please contact us immediately at 07549 105 766.
6.2 Our Right to Cancel: We reserve the right to cancel your order if: (a) we are unable to obtain authorization for payment, (b) the items are out of stock, (c) there are errors in pricing or product descriptions, or (d) we are unable to deliver to your address.
6.3 Refunds: If we cancel your order or you are entitled to a refund, we will process the refund within 14 days to your original payment method. Please see our Refund Policy for full details.
7. Food Allergies and Dietary Requirements
â ī¸ Important Allergen Information:
While we take great care in preparing our food, our kitchen handles multiple allergens including gluten, dairy, nuts, eggs, and shellfish. We cannot guarantee that any item is completely allergen-free. If you have specific dietary requirements or allergies, please contact us at 07549 105 766 before placing your order. By placing an order, you acknowledge that we have made reasonable efforts to provide allergen information, but we cannot be held liable for any allergic reactions.
8. Food Quality and Complaints
8.1 Quality Standards: We are committed to providing high-quality food. If you are not satisfied with your order, please contact us within 24 hours at 07549 105 766 or email us with details and photos if applicable.
8.2 Food Safety: All food is prepared in accordance with UK food safety regulations. Once your order leaves our premises, we cannot be held responsible for its condition if not consumed within a reasonable time or stored properly.
9. User Accounts
9.1 Account Creation: You may create an account to place orders and earn loyalty rewards. You are responsible for maintaining the confidentiality of your account credentials.
9.2 Account Security: You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.
9.3 Account Termination: We reserve the right to suspend or terminate your account if we suspect fraudulent activity, abuse of our services, or violation of these terms.
10. Loyalty Rewards Programme
Our loyalty programme offers rewards to registered customers. For every 7 completed orders, you receive your most expensive item free on your next order. The programme is subject to change or termination at any time without notice. Rewards are non-transferable and have no cash value. We reserve the right to modify or cancel the loyalty programme at our discretion.
11. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Piko Bello or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or transmit any content without our express written permission.
12. Limitation of Liability
12.1 General: To the fullest extent permitted by law, Piko Bello shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or consumption of our food products.
12.2 Maximum Liability: Our total liability to you for any claims arising from your order shall not exceed the amount you paid for that order.
12.3 Exceptions: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.
13. Data Protection
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please see our Privacy Policy for full details on how we collect, use, and protect your personal information.
14. Third-Party Links
This website may contain links to third-party websites. We have no control over the content of these websites and accept no responsibility for their content or privacy practices. Your use of third-party websites is at your own risk.
15. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, accident, breakdown of equipment, fire, flood, storm, or extreme weather conditions.
16. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.
17. Severability
If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability shall not affect the remainder of these terms, which shall continue in full force and effect.
18. Entire Agreement
These terms and conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Piko Bello regarding your use of this website and supersede all prior agreements and understandings.
19. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of Scotland and England & Wales. You agree to submit to the exclusive jurisdiction of the Scottish and English courts for the resolution of any disputes arising from these terms.
20. Dispute Resolution
If you have a complaint, please contact us first at 07549 105 766 or via email. We will make every effort to resolve your complaint amicably. If we cannot resolve a dispute, you may refer the matter to Alternative Dispute Resolution (ADR) services or the courts.
21. Contact Information
Piko Bello
19 West High Street
Crieff, PH7 4AU
Scotland, United Kingdom
Telephone: 07549 105 766
Website: order.piko-bello.co.uk
Hours: Wednesday - Sunday, 4:00 PM - 10:00 PM
By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
